Refund and Returns Policy
At Finflux Group, we strive to ensure your satisfaction with our services. If you are not entirely satisfied with your purchase, we’re here to help. Please read the following policy carefully.
1. Refund Eligibility:
1.1. Software Licenses and Subscriptions:
- Refunds may be requested within 30 days of the initial purchase date.
- To be eligible for a refund, the software license or subscription must not have been used extensively, and no significant customization or integration work should have been performed.
1.2. Consulting Services:
- Refunds for consulting services will be evaluated on a case-by-case basis.
- If work has commenced, the refund amount may be prorated based on the completed work.
2. Return Process:
2.1. Requesting a Refund:
- To request a refund, please contact our support team at [support@finfluxgroup.com] within the specified refund period.
2.2. Providing Information:
- When requesting a refund, please provide the following information:
- Name of the product or service
- Invoice or order number
- Reason for the refund request
3. Refund Evaluation:
3.1. Software Licenses and Subscriptions:
- Our team will evaluate the request based on the provided information.
- If eligible, the refund will be processed within [30] business days.
3.2. Consulting Services:
- Refund eligibility for consulting services will be determined on a case-by-case basis in consultation with the Client.
4. Exclusions:
4.1. Custom Development and Integration:
- Refunds will not be provided for custom development or integration work that has been performed.
4.2. Third-Party Services:
- Third-party services or products integrated by Finflux are subject to their respective refund policies.
5. Contact Us:
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: [info@finfluxgroup.com]
Phone: [051 5400115]
6. Changes to This Policy:
Finflux Group reserves the right to update or change this policy at any time. Any revisions will be posted on our website.
This Refund and Returns Policy was last updated on [Date].
Finflux Group
Office G-01 Plaza 12 Street 16 Spring North Intellectual Village Bahria Town Phase 7 Islamabad